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Have you ever encountered "iPad/iPhone could not be restored, error 9" as shown in the image below? Actually, this is a common Apple error code that can occur while using iTunes to update or restore your iPhone or iPad (also known as iTunes Error 9).

iTunes Error 9

Don't worry, we are here to provide you with solutions and guidance for iTunes Error 9. Let's read on together!

What is iPhone/iTunes Error 9

Before we explore the in-depth solutions to resolve Error 9 on iPad/iPhone, you may be wondering what Error 9 actually refers to. Is it similar to Error 4013/4014? Hence, let's start with a brief introduction to this problem.

Plus, if you are eager to resolve the Error 9 issue immediately, you can proceed directly to:

iTunes Error 9 Trigger Reasons

Briefly, iTunes Error 9 is often associated with connection issues between your device and Apple servers, resulting in unexpected disconnections and interruptions during the update or restoration process. It can be triggered by several reasons, including:

  • Hardware problems, such as a faulty USB cable or charging port.
  • Connectivity issues during the update or restore process.
  • Interference from security software.
  • Using an outdated version of iTunes.
  • Failure in verifying the firmware being installed.
  • Conflicts with other software on the computer.

Possible Symptoms and Prompts

If you are unsure whether you are encountering the Error 9 issue, you can refer to the following common symptoms and prompts:

  • Syncing timeout during iTunes sync.
  • Unknown error pop-up during syncing.
  • Error codes like 9 or 2001-2011 during updates/restorations.
  • Your iOS device is not operating at its full capacity and requires more power.
  • Your device's performance improves with higher-rated USB ports (e.g., 2.0 to 3.0).

Now that you have a clear understanding of the trigger reasons, symptoms, and prompts of iTunes Error 9, let's now focus on finding effective solutions to resolve the issue.

Hardware Solutions for iPhone/iPad Error 9

Let's start with hardware solutions. Hardware issues primarily revolve around USB connections, including cables, ports, computers, and the iPhone/iPad itself. When the USB connection is disabled or loose, it can trigger iTunes Error 9 when attempting to restore or update iOS on your iPhone/iPad. You can try the following methods:

1. Check and Change Cable or USB Ports

Firstly, try using a different USB port for connecting the cable. Surprisingly, this simple action can resolve various issues that may arise during firmware upgrades or updates. Please follow these steps to ensure the USB cable connection is secure:

Step 1: Make sure you are using the original USB cable that came with your device. Alternatively, you can try using a standard Apple USB cable.

USB-C or Lightening-USB Cable

Step 2: Check the cable connection between your iPhone/iPad and the computer (or vice versa). Ensure that all connections are secure and there are no loose cables.

Step 3: Disconnect the USB cable from both your iPhone and the USB port to your computer. Then, reconnect the cable to establish a fresh connection.


To ensure that the USB cable is directly connected to the port on your phone, we recommend removing any third-party battery packs or phone cases that might interfere with the connection.

2. Restore iPhone/iPad with Another Computer

Additionally, you can change to another computer to restore or update your iPhone/iPad. Also, make sure that the iTunes you are using has been upgraded to the latest version.

3. Reboot iOS device to Fix Error 9

Rebooting your iOS device can help resolve temporary software glitches and refresh system processes, which may also help in resolving Error 9. The method for rebooting your device may vary depending on the model. You can refer to the information below to correctly reboot your device:

# For iPhone 8 Series and later (including iPhone SE 2nd)

  1. Briefly press and let go of the Volume Up button.
  2. Briefly press and let go of the Volume Down button.
  3. Press and hold the Side button.
  4. Release the Side button when the Apple logo appears.

Reboot iPhone 8 or later

# For iPhone 7 Series

  1. Simultaneously press and continue holding both the Volume Down button and the Side button.
  2. Release both buttons when the Apple logo appears on the screen.

Reboot iPhone 7 Series

# For iPhone 6 Series, iPhone SE(1st generation), Earlier iPhone Models

  1. Simultaneously press and hold both the Top/Side button and the Home button.
  2. Release both buttons when the Apple logo appears on the screen.

Reboot iphone 6 and Earlier iphone

# For iPad models without a Home button

  1. Press the Volume button located near the top button and release it quickly.
  2. Press the Volume button located farthest from the top button and release it quickly.
  3. Hold the Top button until the device initiates the restart process.

Reboot iPad without a Home button

# For iPad models with a Home button

Press and continue holding the Home button and the Top button simultaneously, until the Apple logo appears on the screen.

Reboot iPad with a Home button


Please perform the corresponding reboot operation based on your device's specific model. If you are unsure about your device model, you can refer to Identify your iPhone model or Identify your iPad model for more information.

🔥Quickest Way to Fix iPhone or iPad Could not be Restored

If you've tried the above methods to check for hardware issues and everything seems fine, but your iPhone screen is still frozen, it's time to shift your focus to the software side for a solution. When it comes to resolving software problems, we highly recommend using Passvers iOS System Recovery. It is a user-friendly software solution that can fix iOS issues, including the "iPhone or iPad could not be restored" problem.

⭐Key Features of Passvers iOS System Recovery:

  • Swift: Resolve the iPhone/iPad Error 9 issue within minutes, restoring your device without iTunes or a password.
  • Intuitive: Easy-to-follow instructions for a straightforward operation.
  • Data-preserving: Repair your device without the risk of data loss.
  • Comprehensive: Targeted solutions for various iPhone startup issues.
  • Extensive Compatibility: Supports a wide range of iPhone/iPad models.

With these advanced features of Passvers iOS System Recovery, you can effectively resolve the error 9 issue when restoring your iPad. Now, we provide you with a brief introduction to the three modes of Passvers iOS System Recovery.

The first one is Free Quick Fix, which we recommend trying first as it is completely free and doesn't damage your data while fixing the device. Next are Standard Mode and Advanced Mode. We suggest starting with Standard Mode (data safety), and if the error 9 issue remains unresolved after the repair, you can then try Advanced Mode.


Using Advanced Mode may result in data loss, so it's important to back up your data beforehand.

Fix iPhone/iPad Error 9 with Passvers iOS System Recovery

Fixing the error 9 issue on your iPhone/iPad using Passvers iOS System Recovery is as simple as following 5 easy steps. Let's take a look together:

Step 1. Download and install Passvers iOS System Recovery on your desktop. Then, launch the program and click on "Start".

Launch Passvers iOS System Recovery

Step 2. Use a USB cable to connect your iPhone/iPad, which is experiencing iTunes Error 9, to your computer.

If Passvers iOS System Recovery detects your device automatically, simply click on the "Free Quick Fix" option displayed in the middle of the screen to begin the repair process. However, if your device is not detected automatically, select the "Standard Mode" (or if needed, the "Advanced Mode") and click "Confirm" to initiate the repair.

Choose Standard or Advanced Mode and Confirm

Step 3. Follow the on-screen instructions to enter Recovery Mode on your iPhone/iPad.

Put Error 9 iPhone/iPad into Recovery Mode

Step 4. In this step, Passvers iOS System Recovery will automatically identify your iPhone/iPad and offer the appropriate firmware package for your device. If the automatic detection fails, you can manually choose the firmware package that matches your iOS model. Once you have made the selection, click "Next" to begin downloading the firmware.

Download Corresponding Firmware

Step 5. After the download, the repair process will start automatically, fixing your iPhone/iPad. Please wait patiently for a few minutes. Once the repair is completed, the issue of your device's "could not be restored error 9" should be resolved.

Download the Corresponding Firmware

Software Solutions for iPhone/iTunes Error 9

In general, the professional tool we introduced above, Passvers iOS System Recovery, can efficiently and quickly resolve the majority of software problems related to iTunes Error 9. But if you prefer to do troubleshooting manually, you can also follow the instructions below.

4. Reset the Network Settings

Sometimes, incorrect network configurations can lead to error 9 when restoring your iPhone/iPad. You can follow the steps below to check and reconfigure your network:

Step 1. Open the Settings page on your iPhone/iPad and click "General".

Step 2. Scroll down the page and click "Transfer or Reset iPhone".

Step 3. Click "Reset" at the bottom of the page.

Step 4. Click "Reset Network Settings" to begin resetting your network.

Reset iPhone/iPad Network Settings

5. Check for Installed Apps Update

Outdated apps can sometimes interfere with iPhone/iPad updates or restores, leading to the restore error 9. To address this issue, please follow the steps below to update your apps:

Step 1. Open the App Store of your iPhone/iPad and click "Profile"(or your icon) in the top right corner.

Step 2. Scroll down to find all available application updates and proceed with installing the new updates.

Installing The New Updates Of Installed Apps

6. Update iTunes to the Latest Version

To address potential compatibility issues and resolve iPhone/iPad error 9, it is also recommended to update iTunes to the latest version. Follow the steps below to update iTunes:

Step 1. Open iTunes on your computer.

Step 2. This step slightly differs for PC and Mac users:

  • For Windows users: click the "Help" menu at the top of the iTunes window.
  • For Mac users: click the "iTunes" menu at the top of the screen.

Step 3. Follow the on-screen prompts to download and install the latest version of iTunes.


Beginning with macOS Catalina (10.15), Apple no longer supports the iTunes app, so you won't find iTunes on your Mac anymore. That means if you're dealing with Error 9, you'll need to explore other options to fix it. One practical option is to use a professional third-party tool like Passvers iOS System Recovery which can help you resolve the issue effectively.

7. Check Security/ Anti-virus / Firewall Settings on Computer

It is also worth checking your security software, anti-virus, and firewall settings when you are encountering iTunes Error 9 because these settings can sometimes interfere with the iTunes restore process. The 3 steps below can help you to check and adjust the settings on your computer:

Step 1. Open your Antivirus software and navigate to its Settings. Look for an option to disable or turn it off temporarily.

Step 2. Disable the Firewall by following these steps:

# For Windows users:

  1. Open the Control Panel.
  2. Click "System and Security" > "Windows Firewall".
  3. On the left side, click "Turn Windows Firewall on or off".
  4. Select "Turn off Windows Firewall(not recommend)" in both the "Private network settings" and "Public network settings" sections.

Disable the Firewall on Windows

# For Mac users:

  1. Open the System Settings or System Preferences from the Apple menu.
  2. Click "Network" > "Firewall".
  3. Turn off the Firewall.

Disable the Firewall on Mac

Step 3. Check whether error 9 has been resolved or not.

By performing these steps, you can temporarily disable your Antivirus software and Firewall to eliminate possible interference that may cause iTunes Error 9. After verifying, you can turn them on again.

8. Fix iTunes Error 9 with System Recovery Mode

Recovery Mode is also a common method to fix the "iPhone/iPad could not be restored" error 9. We will now provide you with detailed steps. However, please note that using recovery mode may result in data loss. Therefore, if necessary, please ensure that you have backed up your data before proceeding with the repair.

Step 1. Connect your iPhone/iPad to your computer (Windows or Mac) using a USB cable. Then, open the latest version of iTunes (for Windows and macOS Mojave and earlier) or Finder (for macOS Catalina and later) on your computer.

Step 2. Put your iPhone/iPad into Recovery Mode.

Step 3. After your computer successfully detects your device, you should see options for either "Restore" or "Update". Click "Update", and your computer will attempt to reinstall the software.

Update iPhone/Ipad With Error 9

Once the restore process is complete, your iPhone/iPad will restart. Follow the on-screen instructions to set up your device again.


If you get stuck on Apple Logo while fixing iTunes Error 9 with Recovery Mode, you may need another help to solve the white Apple logo screen of death problem.


This post provides many solutions to help you resolve the iPhone/iPad restore error 9 issue, with the most recommended one being the efficient and data loss-free tool, Passvers iOS System Recovery. If you are eager to fix the error 9 issue but don't want to go through troubleshooting step by step, go ahead and try it for free now!

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