The iPhone/iPad error 4013/4014, or the iTunes error 4013/4014 often happens when users are trying to:

  • Update iPhone 5/5c/5s/6/6 Plus/7/8/X, iPad Pro/Air/Mini to latest iOS version (iOS 11 for example) via iTunes;

  • Restore iPhone with iTunes to fix problems such as red screen/blue screen loop, iPhone stuck at Apple logo screen.

The error message just pops up in iTunes saying "The iPhone/iPad could not be restored. An unknown error occurred (4013/4014)". Many users have no clue why the error 4013/4014 shows up or how to fix iTunes 4013/4014. If you are one of them, read this article for steps to solve the errors.

What is Error 4013/4014 on iTunes

iTunes 4013 error or 4014 error are two most commonly seen Apple error codes that pop up when you try to upgrade or restore iPhone/iPad. It is hard to clarify why the error 4013 or 4014 appears. There are multiple reasons:

  • USB/lightning cable is broken;
  • Charging port is damaged;
  • Wi-Fi signal gets weak;
  • iTunes doesn't install correctly;
  • No enough space in iPhone for the update or restore;
  • Something goes wrong with your computer.

Since the reasons are unclear, we have to try different solutions one by one to fix the iTunes error 4013/4014. Try the following steps until the error is solved on your iTunes and your iPhone 5/6/7/8/X/iPad is fixed.

iTunes Error 4013

Basic Solutions to Solve Error 4013/4014 on iPhone 5/5s/6/7/8/X

Before we go any further, follow these basic steps to fix error 4013 or error 4014 which prevent iTunes from normally updating or restoring your iPhone 5/5s/6/7.

1. Change A New Cable

Check if the USB cable that you are using is working. You may change a new cable and see if the error still comes up. Sometimes, low-quality third-party USB cable might make your iPhone unrecognizable by iTunes.

2. Check USB Ports

Make sure that the charging port on your iPhone is working fine, which you can tell if your iPhone can be charged normally. And also try a different USB port on your computer or connect your iPhone to iTunes on a different computer to ensure that the USB port is not the problem.

3. Update iTunes

Update iTunes to the latest version. On your iTunes, click "Help" > "Check for Updates" and if there is a new version available, update it.

4. Strong Wi-Fi Connection

Both your computer and iPhone should be connected to a strong Wi-Fi. Poor Wi-Fi connection could interrupt the iOS update and thus cause the iTunes error.

5. Free Up iPhone Space

Free up space if there is not enough storage on your iPhone for the update. The error 4013/4014 could show up when your iPhone doesn't have space for the new iOS update.

6. Keep PC/Mac up to Date

If there is update alert for your Mac or Windows computer, get the update.

If you go through all the above steps and still see the error 4013/4014, the problem on your iPhone may be more tricky and need advanced methods to get it solved.

Advanced Steps to Solve Error 4013/4014 on iPhone 5/5s/6/7/8/X

1. Fix Error 4013/4014 in Recovery Mode/DFU Mode

If iTunes keep showing 4013 error or 4014 error and couldn't upgrade or restore your iPhone, iPad, you can give up iTunes and turn to a system recovery software, such as Passvers iOS System Recovery.

The software can automatically detect and repair system problems on your iPhone/iPad. For those who run into 4013/4014 error when restoring iPhone/iPad stuck at red/blue screen, the software can fix two problems in one time: getting iPhone out of the red or blue screen as well as fixing iTunes errors.

After the iPhone/iPad is repaired with iOS System Recovery, your device will be updated to the latest iOS version.

The error 4013 and 4014 is tricky. Why not let the professional software to take care of it? And all you need to do is downloading the program and clicking a few buttons.

Step 1 Install Passvers iOS System Recovery on your PC/Mac. Open the program and go to "iOS System Recovery".

Step 2 Connect your iPhone to the computer with a USB connector. And click "Start" to continue.

iOS System Recovery Main Interface

Step 3 The program will detect your iPhone and diagnose whether it is in an abnormal state. If it is, click "Confirm" and put your iPhone into recovery mode as it is shown on the program.

Choose Repair Mode

The steps to enter recovery mode are different on iPhone X/8/7/7 Plus and other models. Please follow instruction according to your iPhone model.

Put Device in Recovery Mode

Step 4


Step 5 Now all you need to do is wait till the firmware is downloaded and the repair completed. Please DO NOT use or disconnect your iPhone during the process.


Now your iPhone is all fixed and updated to new iOS. And no data will be wiped when the device is repaired under recovery mode.

2. Reboot/Reset iPhone

Some users find the error 4013/4014 gone after a reboot or reset. But the method can guarantee that it works for all users.

To reboot iPhone, press and hold the power button and home button (volume down button for iPhone X/8/8 Plus/7/7 Plus) until you see Apple logo. After rebooting, connect your device to iTunes and see if the error shows again.

To reset iPhone, navigate to "Settings"> "General" > "Reset" > "Reset All Settings". Your preferred settings in the apps will be deleted and the iPhone will get back to its default settings.